WhatsApp Marketing FAQ: 30+ questions answered

Any business that wants to reach customers on WhatsApp, including e-commerce stores, restaurants, real estate agents, educational institutes, healthcare providers, consultants and SaaS companies.

No. Campaigns and chatbots are built with a visual, no-code flow builder, so non-technical teams can launch without a developer.

Yes. You can start free and explore the dashboard before choosing a paid plan.

Yes. You can reach customers on WhatsApp and Telegram from one unified dashboard, without needing a second tool.

Register on the sign-up page, connect and verify your WhatsApp Business number through Meta, then import your contact list to send your first campaign.

Most businesses launch their first campaign within a day, with setup support from our team.

Yes, your business needs to be verified with Meta to use the WhatsApp Business API. Our team supports you through this verification process.

Yes. Our team can help move an existing WhatsApp Business number onto the platform as part of onboarding.

Yes. Every message is sent through Meta's official WhatsApp Business API, which keeps your number compliant and protected from bans.

The official API is authorized and rate-limited by Meta, so your number stays protected. Unofficial tools automate WhatsApp outside Meta's terms and carry a high risk of a permanent ban.

Only if you message contacts who never opted in or use an unofficial tool. Messaging opted-in contacts through the official API keeps your number safe.

Your sending limit is set by Meta's messaging tier system, which grows automatically as you send quality messages with good response rates.

A message template is a pre-approved message format required by Meta for sending the first message in a conversation outside the 24-hour customer service window.

Meta typically reviews templates within a few hours to a day, though it can occasionally take longer during high review volume.

Yes. You can send personalized campaigns to thousands of contacts at once with dynamic fields, media and scheduling.

Yes. You can insert dynamic fields like a contact's name, order details or last product viewed into any campaign.

Yes. Campaigns can be scheduled to send at a specific date and time, including recurring broadcasts.

You can import contacts using a CSV or Excel file, or add them manually through the dashboard.

Yes. You can tag and segment contacts by purchase history, location, interest or any custom field to send targeted campaigns.

Yes. You can build no-code chatbot flows for FAQs, lead qualification, appointment booking and order support.

Yes. The chatbot answers common questions and qualifies leads 24/7, even when your team is offline.

Yes. The flow builder supports messages with buttons, images, videos, files and location sharing.

Yes. The dashboard shows delivery rate, read rate and campaign performance in real time.

We offer Basic, Pro and Enterprise plans, billed monthly, quarterly, half-yearly or yearly with increasing discounts for longer commitments.

The Basic plan starts at INR 499 per month, with discounted rates for quarterly, half-yearly and yearly billing.

No. We charge 0% markup on messages, so you pay what Meta charges with no hidden margin added.

Yes. You can upgrade, downgrade or cancel your plan from your account settings at any time.

Yes. The platform runs on official Meta API integration with enterprise-grade security to protect your data and your customers' data.

Yes, depending on your plan. You can add team members to manage conversations and campaigns without sharing one login.

We offer 24/7 customer support along with dedicated setup assistance during onboarding.